Frequently Asked Question

FAQ

Here you will find the answers to our most commonly asked questions. If you do not find what you are looking for, you are always welcome to contact us at [email protected]. We handle all inquiries in the order they are received and respond on weekdays between 8:00 AM and 5:00 PM CET.

Common Questions

Where is my order?

How long does it take to receive my order?

What are your shipping costs?

Can I change or cancel my order after it has been shipped?

I need a return label – how do I obtain one?

Can I return an item?

How can I contact you?

Can I be sponsored by Unihoc?

How often do products come back in stock?

Order & Delivery

Where is my order?

I am unable to place an order on your website – why?

Can I track my order?

How long does it take to receive my order?

What are your shipping costs?

Can I change or cancel my order?

Which countries do you ship to?

Why can’t I select my country for delivery?

How do I receive my invoice?

Klarna has not refunded my money – what should I do?

I have two pending orders – can you combine them?

Can I add products to an existing order?

Returns & Refunds

I need a return label – how do I obtain one?

Can I return an item?

I have returned an item – what happens next?

There is an error with my delivery – what should I do?

I am not satisfied with my product – what should I do?

My product is damaged – what should I do?

How do I file a complaint (claim)?

Member Questions

Why can’t I see my orders when I log in?

I received a discount code that does not work – can you assist me?

How do you work with cookies and tracking on your website?

When do you offer member sales?

Product Questions

Which floorball stick should I buy?

How long should my floorball stick be?

What is the difference between your stick series?

How do I change a floorball blade?

We are a club looking for a new equipment partner – can we contact you?

How do I hook my floorball blade?

How do I shorten my floorball stick?

How do I wash my goalkeeper gear?

Where can I test your products?

What is the difference between your blade materials?

I am very tall and need an extra-long floorball stick – do you offer that?

What is your best floorball grip?

How often do you release new products?

I have a product idea – how can I share it with you?

Can you help my club design custom matchwear?

Sustainability

How do you work with sustainability today?

Where are your products manufactured?

Do you maintain high quality standards?

How environmentally friendly are your products?

Brand Information

I have a new product idea – how can I share it with you?

We are a club looking for a new equipment partner – can we get in touch?

Are you a Swedish brand, and where are you located?

Can we visit your factory or headquarters?

I would like to work for you – are there any job openings?

Contact Us

How can I get in touch with you?

Can I get sponsored by Unihoc?

We are a club looking for a new equipment partner – can we get in touch?

I found an error on your website – where should I report it?